Tomtom Go Live 820 Software Download

I bought an expensive $399, six" premium TomTom Go 6100 in-car GPS in late-2015 with the promise of gratis lifetime maps. One expects this perfectly serviceable device to final many years. Well, TomTom reneged on its promise, and it needs to exist taken to task.

When I reviewed the unit in May 2015, I wrote

The free [lifetime] updates merely utilize to the GO 510/610 and the premium GO 5100 (5") and Become 6100 (6") – they also include TomTom world maps (157 countries – Africa, Europe, Middle Due east, S America/Caribbean, Southeast Asia, and USA/Canada/Mexico) then you can use it overseas for no extra cost.

What does lifetime hateful? According to TomTom support site, "Lifetime is the useful life of the device, which means the period that TomTom continues to support your device with software updates, services, content or accessories. A device will have reached the stop of its life when none of these are available any more. The useful life of the smartphone app means the menstruum that TomTom continues to support the app with updates."

Lifetime TomTom Traffic, World Maps and Speed Cameras: Receive TomTom Traffic, Speed Cameras and download 4 or more full updates of whatsoever installed map every yr, for the life of your product. Yous need a PC with an Cyberspace Connection and a MyTomTom account to download new maps and updates.

I gave the TomTom GO 6100 to my girl who lives in Canberra, and she has been using it since.

Merely information technology has not all been smooth sailing.

Problem 1 – Won't update over USB- three.0

Initially, I used an HP EliteBook circa 2012 with USB 2.0 ports to run TomTom's MyDrive Connect to update maps and software. But I graduated to a Microsoft Surface Pro 4 and with it, USB 3.0. TomTom stopped communicating with the PC. The user forums were awash with the issue, and TomTom's back up advice did not work. The cure was to buy a USB 3.0 to USB two.0 dongle – at that fourth dimension $89 but to update the TomTom. I found that a very much afterwards firmware update fixed this result providing you lot could update it via a USB 2.0 PC first!

Trouble 2 – Corrupted maps

Early this year during my daughters' not regular plenty pilgrimage to visit Dad, I went to update the maps only to observe the MyDrive Connect (on the same Surface Pro 4) was showing 'corrupted maps'. The onscreen bulletin was that the just fashion to fix that was to buy a new map for A$84.95.

What happened to costless lifetime maps and traffic?

Well, it seems that my 3-year former device was deemed by TomTom to exist too old and they reneged on the promise of lifetime maps.

I went online to find that Commonwealth of australia or NZ costs $84.95 per map (no updates) and the whole world (that I also had) now costs from $159.95 (no updates). That did not cover live traffic, and speed camera updates let alone lifetime maps.

To say this got my caprine animal would exist an understatement. I lodged an incident with TomTom and Prachi responded the next day.

Soft Reset:- Press and concord the On/Off button until you hear the drum sounds and the device restarts. This can have 30 seconds or more.

Please continue the device connected and install the map using below link:- http://au.support.tomtom.com/app/answers/detail/a_id/13855

Now being a technical type, I followed the instructions to the letter, and they did non work. A spider web search constitute hundreds of complaints about having to buy new maps for older devices to cure corrupt maps.

The real cure for map abuse was convoluted involving a factory hard reset of the TomTom to wipe everything; resurrecting the HP EliteBook (that fortunately I had kept) that had a 2 year one-time fill-in version of the map and software; placing this on microSD; and then resurrecting the device from that microSD card.

Out of marvel I and then attached it to the Surface Pro 4. The USB three.0 issue had disappeared (no dongle needed) and information technology found the device and updated the software and the maps. Lamentable, TomTom – no money for you!

That is cold comfort to those who were told as early on as Dec 2017 that their devices were useless and they must buy a new model.

TomTom's website did display a warning at that time – we tin can't discover it on the current Australian website.

For afflicted devices (see the full list of affected devices at the end of the page),

Y'all will not be able to renew maps or services.
If you take an active subscription to map updates or TomTom services, you volition continue receiving those until the subscription runs out.
Y'all volition not receive new software updates.
Your device volition continue to function as it does now, but your map will become out-of-date and as such navigation will be less accurate

Devices no longer supported (U.K. list) – the Usa list is different

Go (B1)	Go 1000 (Live) (TD/TB)	GO 1005 (LIVE) (SF/SB)
Become 300 (M1)	GO 500 (2005) (M3)	GO 510 (V5)
GO 520 (M2/M4)	GO 530 (J1/J2)	GO 540 LIVE (WT)
GO 550 LIVE (W3)	Get 630 (JB)	Become 700 (M5)
GO 710 (V5)	GO 720 (M6/M9)	GO 730 (J3/J4)
Become 740 LIVE (WR/WL)	Get 750 (LIVE) (W4/W7/W8)	GO 820 (FT)
Get 825 (FY)	GO LIVE 1050 / GO Alive 2050 (SB)	Ane 1st Edition (G1/G2)
Ane 2d Edition (E1/E2/Z1/Z2/Z3)	One xxx Series (PA/PB/PC/PE/PF/PH/PI/PK/PN/PP/PL/PO/PQ/PV)	1 3rd Edition (Y1/Y2/Y3/Y4/Y5/Y7/Y8)
1 IQ Routes (P1/PS/P2/PU)	ONE Twoscore (L1/L2/L3/L4/L7/L9)	Ane XL HD Traffic Europe (F3)
Kickoff (XA/XB/Xc/XD)	Kickoff 20(AO)/25(BK)	Beginning 60(WM)
Start/Start Archetype (XN/XM/XF/XH)	VIA 110(AG)/130/135(AV/AQ)	VIA 120 (LIVE) (AN/AU/FM)
Xl xxx Series (RB/RC/RH/RI/RM/RN/RO/RV)	Xl IQ Routes (GG/GH/GI/GJ/GP)	Forty IQ Routes (RU/RS)
XL IQ Routes LIVE (R1/R2)	XXL IQ Routes/Classic (RY/RW/RX/GL/GQ)	Rider V1, V2 or V3

Now hither is the take hold of 22 – my TomTom Become 6100 is not in this list still nosotros received an email suggesting it was no longer supported – Maps and Services to stop for your device. It blithely offers a 30% disbelieve to get to a TomTom 620 which was supported – for how long? Shove it TomTom.

What a rip-job!

GadgetGuy'south accept: At that place appears to be a focus on selling maps (services) rather than honouring lifetime promises.

A premium $399 TomTom Go 6100 (with a microSD carte du jour retentivity expansion slot) sold by TomTom until mid-2016 should concluding for at to the lowest degree five or more years. But as the email clearly says "Maps and Services to end for your device."

Persistence, non TomTom support, got it going again to assist my girl get home to Canberra. I for one will not exist buying TomTom products ever again.

Update – TomTom is yet spamming my daughter

Today (29 January 2019) she received this wanring
Your current SatNav is incompatible with TomTom's latest map update. Consider upgrading your hardware.

Nevertheless, TomTom's website reveals in fine print:

I have Lifetime Maps: Newer devices with Lifetime Maps are not affected. But a limited number of devices made before 2013 volition accept problem supporting new maps and software. We have already contacted users with these devices. To confirm your device'southward capacity and year of manufacture, yous can check both via My Products on the TomTom website.

And then why are TomTom spamming my daughter (and other users) spreading fear, uncertainty and deception? Laughable, the desperate lengths it volition go to to get sales. TomTom please tell the truth although its likewise late to repair your tattered reputation.

And its offer to pay $0.00 relates to the first map for one.5 years then you lot pay for updates. What happened to Lifetime???